Client Support

What we offer to you;

  • We respond quickly to all service calls and enquiries.
  • We supply & guarantee quality Irish and European products only.
  • We can refill/repair all fire extinguishers at our premises.
  • We provide 24 hour emergency call out.
  • Our staff are fully qualified, professional and will provide a friendly, efficient service to you.
  • We care about you, our customer, and will work with you on an ongoing basis to ensure that the best standard of fire safety is met at all times.
  • We visit every client at least once a year to make sure that they are comfortable with the procedures and equipment in place.
  • We manage our clients sites based on their specific requirements

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All Customers

  • Get a call every year to arrange a maintenance call when it suits you
  • Test and replace the products as needs be making sure that fire safety regulations are met
  • Make sure that you are meeting any requirements that your local fire officer or insurance company may have outlined for you

Medium Customers

  • Get a call every year to arrange a maintenance visit when it suits you
  • Arrange for training to make sure that staff are comfortable with the procedures and equipment in place.
  • Issue any recommendations necessary to allow for change of use or increased risk on your premises.

Large Customers

  • Get a service level agreement covering maintenance on a basis that suits your needs be it monthly, quarterly or annually.
  • Assistance with documenting and accreditation for fire safety procedures required.
  • Training requirements for all staff responsible
  • Maintenance contracts meeting all of the requirements for the business based on fixed price contracts
  • Training programmes agreed for all staff with specific fire safety responsibilities.